The Top 5 Obstacles To Omnichannel Retail Success

The Top 5 Obstacles To Omnichannel Retail Success

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Teamwork Retail Selects Epson to Complete its Cloud-Based Omni-Channel POS Solution

Teamwork Retail Selects Epson to Complete its Cloud-Based Omni-Channel POS Solution

LONG BEACH, Calif.July 13, 2015 /PRNewswire/

Epson America, Inc., a leading supplier of value-added Point of Sale (POS) solutions, today announced that Teamwork Retail, an enterprise POS and retail management solutions provider, has selected Epson’s Mobilink™ P20 and Mobilink P80 mobile receipt printers and the Epson TM-T88V mPOS-friendly Ethernet printer to offer its retail customers a complete cloud-based omni-channel experience with all the essential components needed to improve operational efficiency. The joint solutions are available from Teamwork Retail today.

“Teamwork Retail has proven leadership in retail innovation,” said Tom Kettell, director, commercial channel sales at Epson. “The company’s forward-thinking technology solutions are an ideal match with our intelligent and mobile POS printers. Together, we provide retail merchants with a technological edge in a highly competitive marketplace.”

“Businesses require solutions that deliver seamless experiences at every sales point, including brick-and-mortar stores, e-commerce websites, mobile applications and marketing channels such as email and social media,” said Josh Stanphill, director of marketing at Teamwork Retail. “Our collaboration with Epson allows us to deliver a complete cloud-based omni-channel POS solution connecting all departments to real-time information, allowing employees to view and print data pertaining to customer purchases, loyalty rewards and other data to provide personalized service form their mobile devices seamlessly from any sales point.”

Teamwork Retail allows retailers to engage with customers on all channels, combining both e-commerce and brick-and-mortar locations. For example, a customer can buy a gift card in the store and use it online, buy a product online and pick it up at the store, and earn loyalty points regardless of where the purchase is made. When a product is sold online, the system instantly tells the store to set it aside for fulfillment. This ‘omni-channel’ approach supports all of these activities on a single platform.

Epson TM-T88V
Epson’s mobile POS-friendly TM-T88V is a fast, reliable and easy to configure POS thermal printer that supports all the leading mobile operating systems including iOS, Android and Windows. It features fast printing up to 300mm/second, multiple ease-of-use features, dual interfaces and print options that reduce paper usage up to 30%.

Epson Mobilink P20  
Epson’s Mobilink P20 is an ultra compact 2″ receipt printer that weighs only .50 lbs. pounds and fits in the palm of your hand. It delivers all the features you need to print anywhere, anytime. Featuring Epson’s ePOS™ Print and Server Direct Print technologies, it can print directly from compatible POS applications with any mobile devices running an iOS, Android or Windows operating system.

Epson Mobilink P80  
Ideal for retail and food service, the lightweight Mobilink P80 3″ POS printer delivers all the features you need to print anywhere, anytime. It offers the fastest printing in its class with speeds up to 100mm/second, unmatched battery life and the connectivity options needed to meet the requirements of today’s iOS, Android and Windows printing applications.

To learn more about Epson’s mobile POS printers, please visit:
https://pos.epson.com/Products/prodsRECEIPT.htm

About Teamwork Retail

Teamwork Retail provides a completely cloud-based and mobile (iOS) solution that delivers progressive retail software technology for POS, CRM, BI (business intelligence), e-commerce, clienteling, stock-counts, plus many more organic or integrated solutions. With this retail management system, clients are able to conduct every part of their business in real-time, eliminate the gap between channels, and bring a more efficient and personal approach back into retailing. For more information, visit http://www.teamworkretail.com/

About Epson America, Inc.


Founded in 1975 and headquartered in Long Beach, CA, Epson America, Inc. is the U.S. affiliate of Japan-based Seiko Epson Corporation, a global manufacturer and supplier of high-quality technology products that meet customer demands for increased functionality, compactness, systems integration and energy efficiency. For over 40 years, Epson’s advanced technology has been at work in millions of POS systems around the world. Today Epson’s Business Systems Division continues to bring industry-leading, open architecture, smart technologies to the point of service. You may also connect with Epson America on Facebook (http://www.facebook.com/Epson), Twitter (http://twitter.com/EpsonAmerica), and YouTube (http://www.youtube.com/EpsonAmerica).

EPSON is a registered trademark and EPSON Exceed Your Vision is a registered logomark of Seiko Epson Corporation. Mobilink and EPOS are trademarks of Epson America. All other trademarks and/or registered trademarks are property of their respective owners.

SOURCE Epson America, Inc.

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Keeping Up With the Shifting Retail Scene

Keeping Up With the Shifting Retail Scene

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Mobile Becoming Bigger Slice of Retail Pie

Mobile Becoming Bigger Slice of Retail Pie

Certain marketplaces appear to be the industry drivers behind the use of mobile technology for online purchases. The report said mobile sales accounted for 44.4 percent of payments during Q1, while the United States increased its penetration rate by almost 5 percent in the last six months to reach 26.7 percent.

“Tablets may well be approaching market saturation but thanks to retailers and businesses focusing on optimizing the payment process for the channel, they are attracting increasing spend as consumers become more comfortable using these devices to pay for things online,” said Adyen Chief Commercial Officer Roelant Prins.

With consumers glued to their tablets and smartphones throughout the day, retailers should look at ways to offer more seamless shopping experiences through these devices. A cloud-based mobile retail POS system enables businesses to avoid higher costs – both upfront expenditures and management spending – associated with maintaining PC solutions and local area networks.

Companies can mount iPad POS systems throughout their stores, utilizing space once reserved for larger PCs to maximize shelf real estate. Sales representatives walking around with these devices in hand can provide one-on-one consumer interactions, completing sales with integrated barcode scanners and card readers.

Retailers that have only viewed mobile technology from a consumer point of view should consider the benefits of incorporating devices such as tablets directly into their stores. In many respects, the use of these solutions in the industry is just getting started.

We can help, schedule a demo with our sales team today: twfrance.wpengine.com

More Info: https://www.adyen.com/

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Creating A Seamless Point Of Sale: Teamwork + Epson

Creating A Seamless Point Of Sale: Teamwork + Epson

2020 might be known as the year of online shopping. With expected EOY performance of $4.2 Trillion in global eCommerce sales, the concept of a seamless and limitless shopping experience is increasingly accessible across the world. Today’s peripherals must be as agile as in store point of sale tools to ensure complete flexibility and convenience in the increasingly competitive brick-and-mortar marketplace, enabling an efficient and targeted approach designed to minimize friction within the customer experience. Jammed receipt printers, or label misreads can lead to the loss of valuable seconds in the collection or purchase process, potentially costing sales and valuable customer relationships. But there is a better way, printer hardware can provide a myriad of benefits to retailers in their journey to refine and optimize the customer experience.

Enhancing The POS Experience

Issues at the Point of Sale are the enemy of proficient customer experiences. Loyalty begins the moment after the purchase. The initial experience will be memorable for a customer. The last thing retailers want is to provide poorly printed, illegible and excessively long receipts. While they may seem trivial, receipts play a key part in the customer experience, serving as a memento of the purchase experience, enabling brand marketing, coupon production and customer surveys. The combination of this functionality represents a critical touchpoint for retailers. Building relationships at the point of sale and communicating key messaging before, during and after the purchase with the addition of value added services will encourage customers to continue frequenting the business and engaging with the brand.

Removing Friction

The retail experience is transforming so rapidly, there is a significant risk of products becoming obsolete before they even get out of the box. Retailers across the world are building out unified approaches to retail, leveraging cloud solutions in conjunction with legacy systems to enhance the customer experience. Printers at the POS have to easily fit into this complex ecosystem and provide value, flexibility and functionality.

Retailers need additional flexibility, whether at a traditional checkout, or a mobile POS (mPOS), having a receipt printer that can move with the sale allows retail staff to do what they do best, build relationships and communicate with customers wherever they are needed. Speed is also key at the point of sale. In the mobile example mentioned, being able to quickly produce a physical receipt and move on to assist the next customer is key. High speed printers help to reduce post sale wait times and allow staff to quickly pivot to the next sale.

A Seamless Solution: Teamwork Commerce + Epson

Teamwork Commerce partner Epson understands this. The company’s mobile-friendly receipt printers pair perfectly with the TWC mPOS software allowing seamless & painless sales across the store enabling your business to serve customers whether they buy online, pick-up in store, use curbside pickup or home delivery.

Teamwork Commerce uses the Epson TM-m30 POS receipt printer at the point of sale, allowing retail staff to have complete flexibility. Epson’s compact printer features modular casing, enabling flexibility between top-load or front-load configuration ,and offers the advantages of integration with mobile POS environments, intuitive functionality and advanced connectivity.

The joint solution ensures a seamless operating experience and mitigation of friction throughout the retail operation process. Together, we provide merchants with the assurance to get the most out of their mobile POS systems delivering a seamless experience at every sales channel and continue driving the strength of mPOS while mobile expansion in retail continues to grow.

See how Teamwork Commerce + Epson can empower your brand to create a more engaging, customer friendly and efficient experience across retail channels.
https://teamworkcommerce.com/demo-request

 

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