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CLEARWATER, Fla.–(BUSINESS WIRE)
Teamwork Retail® (a product of Retail Cloud Technologies®) has created an iOS mobile offering that provides retailers with frictionless commerce.
Teamwork offers a complete suite of iOS applications that run exclusively on iPads, iPhones, and iPods for all aspects of store operations including point of sale, shopper display, analytics, dashboard, shipments, time card, stock count, and interactive kiosks. The success of these products and its architectural strengths is why Teamwork has recently been selected to join a program with Apple and other retail industry leaders.
Teamwork Retail markets to multi-location retailers doing $2MM-$2B in annual revenue. Teamwork Retail is not just about POS, but is a full retail management system empowering retailers to truly deliver the omni-channel customer experience.
When asked about this opportunity, Michael Mauerer, CEO of Teamwork Retail, said, “Retail is fundamentally changing with the times, as it has done throughout history when technological changes bring forth new possibilities to engage with customers. Mobile technology has changed the way customers interact with merchants and it was Apple that brought the world a profound mobility platform that is second to none. Apple has ushered in a new chapter of commerce and created fundamental change for the better. Teamwork Retail embraced the Apple mobile platform from day one and has built a suite of applications that truly harness the power of mobility for every day retail.”
Teamwork Retail’s clients such as Alexander Wang, Gilt, Foxhead, Rocky Mountain Chocolate Factory, Giggle, The Row, Trademark, Haute Hippie, Peace Love World, and Rebecca Minkoff, make it clear that Teamwork Retail is rapidly becoming adopted as an industry leader by the most demanding and forwarding thinking retailers in the world.
The goal is clear and is now being realized: Make commerce fluid by providing an extremely light technology footprint at the store level that provides access to the tremendous power of cloud computing. This is achieved not through a single application but via a suite of mobile applications that stealthily bring ‘technology to the function’ instead of ‘the function to the technology’ as in a traditional retail environment.
Having created four retail management systems, over three decades, Mr. Mauerer stated, “Today we have in our hands the capability to truly bring frictionless commerce to merchants and consumers alike. This was never before possible but is now a reality using a cloud and mobile platform. It is a rewarding feeling to finally deliver on the promise of technology to the retail entrepreneurs of the world.”
Teamwork Retail has deployed thousands of Apple devices serving retailers in several countries throughout the world and growing rapidly.
Teamwork Retail
Joshua Stanphill, 727-210-1700, ext. 212
jstanphill@teamworkretail.com
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“It is scary, it is a big investment. It is scary to learn something new and change over what you are used into a new system.”
The extensive array of inventory, varied needs of order management, and complexities around the actual customer experience create a high barrier to entry for retailers. There is no guarantee that the investment will pay off, or that retailers will be able to resolve all of their issues with one system. Retailers are often hesitant to take the next step. But, the reality is that many retailers have already taken steps towards Omnichannel. Using mobile points of sale, having points of purchase on multiple channels, or using member apps to take payments or schedule orders are pieces to the puzzle. A lot of these technologies are already being used by retailers. But, they have not always worked together. Omnichannel is about creating an ecosystem where retailers can feel confident to create new solutions for their customers knowing they are backed by innovation and a secure, reliable framework for long term growth. From point of purchase to fulfillment, the process needs to be seamless, transparent and consistent to prevent friction & loss of customers in the process.
“You have to be able to know your customer, you have to be able to see what they bought online, what they bought in store, their past histories, if they want to be able to return without a receipt or buy a gift card”
What Amber is referencing here is the Seamless Customer Experience. For Omnichannel retailers to succeed, they have to empower a genuine relationship with customers. Retail staff have to easily be able to access information about the customers at the POS to understand the specific customer, provide needed support and enable a seamless transaction process. This detailed view needs to be paired with analytics and consistent updates to enable an effective purchasing process. The customers needs, behaviors and orders have to be centrally monitored and accessible to reduce the friction that exists within the purchase process.
“Not only have sales increased because of customer experience, they are also not losing sales. They no longer have to send customers to an online location.”
Customers don’t slip through the cracks, customers want the product when they want it… they don’t want to wait until the product is available in store again. The product needs to be readily locatable, need a different size/color/style…. No problem? Having a detailed viewpoint of current inventory across warehouses, store fronts and back rooms is not optional anymore. Retailers need to instantly fulfill the product somehow, taking the purchase at the point of sale and fulfilling the order in a manner that is convenient for customers. This customer centric approach to retail is crucial for retailers to stay competitive, these processes need to be focused on the needs of consumers but supported by an extensive integration ecosystem that drives functionality and simplicity throughout the purchase process.
Teamwork Commerce is the brain for retailers, while the solution has a wide range of features, it does not resolve every issue for every retailer, legacy systems, existing implementations and niche requirements present challenges for retailers. The need for a wide range of flexible integrations is critical. The addition of ShippyPro into the Teamwork Commerce platform was a natural choice. The solution has been whitelabelled into the Teamwork application for certain clients enabling an efficient fulfillment system, leveraging ShippyPro’s integration network to centralize shipping, easily print labels and monitor shipments at every stage using webhooks. Shippypro is the easiest way to ship, track and return your orders.
Watch the Webinar: ShippyPro + Teamwork Webinar
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LONG BEACH, Calif., July 13, 2015 /PRNewswire/
Epson America, Inc., a leading supplier of value-added Point of Sale (POS) solutions, today announced that Teamwork Retail, an enterprise POS and retail management solutions provider, has selected Epson’s Mobilink™ P20 and Mobilink P80 mobile receipt printers and the Epson TM-T88V mPOS-friendly Ethernet printer to offer its retail customers a complete cloud-based omni-channel experience with all the essential components needed to improve operational efficiency. The joint solutions are available from Teamwork Retail today.
“Teamwork Retail has proven leadership in retail innovation,” said Tom Kettell, director, commercial channel sales at Epson. “The company’s forward-thinking technology solutions are an ideal match with our intelligent and mobile POS printers. Together, we provide retail merchants with a technological edge in a highly competitive marketplace.”
“Businesses require solutions that deliver seamless experiences at every sales point, including brick-and-mortar stores, e-commerce websites, mobile applications and marketing channels such as email and social media,” said Josh Stanphill, director of marketing at Teamwork Retail. “Our collaboration with Epson allows us to deliver a complete cloud-based omni-channel POS solution connecting all departments to real-time information, allowing employees to view and print data pertaining to customer purchases, loyalty rewards and other data to provide personalized service form their mobile devices seamlessly from any sales point.”
Teamwork Retail allows retailers to engage with customers on all channels, combining both e-commerce and brick-and-mortar locations. For example, a customer can buy a gift card in the store and use it online, buy a product online and pick it up at the store, and earn loyalty points regardless of where the purchase is made. When a product is sold online, the system instantly tells the store to set it aside for fulfillment. This ‘omni-channel’ approach supports all of these activities on a single platform.
Epson TM-T88V
Epson’s mobile POS-friendly TM-T88V is a fast, reliable and easy to configure POS thermal printer that supports all the leading mobile operating systems including iOS, Android and Windows. It features fast printing up to 300mm/second, multiple ease-of-use features, dual interfaces and print options that reduce paper usage up to 30%.
Epson Mobilink P20
Epson’s Mobilink P20 is an ultra compact 2″ receipt printer that weighs only .50 lbs. pounds and fits in the palm of your hand. It delivers all the features you need to print anywhere, anytime. Featuring Epson’s ePOS™ Print and Server Direct Print technologies, it can print directly from compatible POS applications with any mobile devices running an iOS, Android or Windows operating system.
Epson Mobilink P80
Ideal for retail and food service, the lightweight Mobilink P80 3″ POS printer delivers all the features you need to print anywhere, anytime. It offers the fastest printing in its class with speeds up to 100mm/second, unmatched battery life and the connectivity options needed to meet the requirements of today’s iOS, Android and Windows printing applications.
To learn more about Epson’s mobile POS printers, please visit:
https://pos.epson.com/Products/prodsRECEIPT.htm
Teamwork Retail provides a completely cloud-based and mobile (iOS) solution that delivers progressive retail software technology for POS, CRM, BI (business intelligence), e-commerce, clienteling, stock-counts, plus many more organic or integrated solutions. With this retail management system, clients are able to conduct every part of their business in real-time, eliminate the gap between channels, and bring a more efficient and personal approach back into retailing. For more information, visit http://www.teamworkretail.com/
Founded in 1975 and headquartered in Long Beach, CA, Epson America, Inc. is the U.S. affiliate of Japan-based Seiko Epson Corporation, a global manufacturer and supplier of high-quality technology products that meet customer demands for increased functionality, compactness, systems integration and energy efficiency. For over 40 years, Epson’s advanced technology has been at work in millions of POS systems around the world. Today Epson’s Business Systems Division continues to bring industry-leading, open architecture, smart technologies to the point of service. You may also connect with Epson America on Facebook (http://www.facebook.com/Epson), Twitter (http://twitter.com/EpsonAmerica), and YouTube (http://www.youtube.com/EpsonAmerica).
EPSON is a registered trademark and EPSON Exceed Your Vision is a registered logomark of Seiko Epson Corporation. Mobilink and EPOS are trademarks of Epson America. All other trademarks and/or registered trademarks are property of their respective owners.
SOURCE Epson America, Inc.
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