Guest Bio

Ron Sparks | Lead Mobile Product Design

As a key member of the product design team, Ron is tasked with the difficult challenge of turning innovative features into a reality, with a well structured & clean interface that enables rapid training and supports a range of functionality seamlessly. Ron has an extensive background in design, he helped to design and deploy self checkout UX/UI in Japan, worked for Nike & eBay prior to joining Teamwork Commerce. He currently blogs around the creative process and is an advocate for customer centric user experiences.

Overview

Product Design Is Complicated

Designing user experiences is a significant challenge embracing many considerations, for technology companies designers have to focus on creating user experiences that are simple to use and easy to engage with. In the context of Teamwork Commerce these user experiences have to support the goal of the platform: being a seamless part of the retail experience.

Innovation

User experience, design and growth are all individual factors and must be considered tangentially as well as separately, not every experience has to be customer centric. But, all user experiences must be engaging, seamless and supportive of the goal of the retail experience. Design needs to be flexible and support the retail experience.

You V. The Customer

While it may seem that an experience should be designed from your vision, it is also essential to realize your desire is not the same as the customer’s. Impulsively designers will work to show the value of the backend & it’s complexity to evaluate the experience. But, customers just want the value. A key concept in writing is show, don’t tell. The efficacy of a user experience is truly evaluated by the customer being seamlessly able to complete their desire without being slowed down by the interface.

Ron has a blog centered on his design ethos as well as trends in the world of user experience design. If you would like to read more about his approach: http://ron-sparks.com/

Guest Bio

Leigh Lawrence | Training Specialist at Teamwork Commerce

As the training specialist at Teamwork Commerce, Leigh works hard to educate and support Teamwork Commerce staff, clients and partners across the world to gain a complete comprehension around the complete functionality and utility of the Teamwork Commerce platform. She provides a high level overview of the platform, in addition, to targeted training sessions around key elements within the Teamwork Commerce ecosystem.

Overview

Starting With Teamwork

Leigh came to Teamwork Commerce after a long term experience running a Brick & Mortar game store. This experience enabled Leigh to learn a lot about the day to day operations of a retail environment, establish a strong backend comprehension of point of sale, order management & inventory control. Leigh actually used an early iteration of the Teamwork Commerce platform in her retail store, this experience practically educated Leigh on the functionality and efficacy of the Teamwork platform, inspiring her to join the Teamwork Commerce team.

The Teamwork Ecosystem

Retailers can benefit from an array of Teamwork Commerce functionality, provided across the ecosystem. For Leigh gaining an understanding of the complete opportunity for backend management as it pertains to driving more engaging store experiences is critical. Teamwork Commerce is more than just a POS – the platform offers a full range of functionality from inventory management to Order Management System.

The Training Process

Educating clients, partners & staff around the complete feature set, enables retailers to create a more effective and valuable system. An effective training process is critical to drive engaging retail experiences and ensure optimization of the in – store and omnichannel sales process. With Teamwork Commerce & effective backend training retailers are able to access valuable sales experiences.

Guest Bio

Jon Mauerer | VP of Operations

As the VP of operations at Teamwork Commerce, Jon works with clients across the globe, coordinating incoming clients and driving continued engagement after the sale. In his role he works closely with all internal departments throughout the organization as well with Teamwork Commerce’s partners, clients and prospects. In this episode he’ll be sharing the history of Teamwork, providing an overview of our retail management software solution.

Overview

The origins | 2011

Teamwork Commerce started on the iOS platform in 2011, launching as a mobile point of sale platform for retailers, enabling an engaging retail experience. Over time the retail tool has developed to embrace all key functions of retail including: Order Management, Inventory Management, eCommerce, Analytics & Customer Relationship Management.

The Functionality | Modules

Mobile Point of sale exclusively running on iOS devices

The Cloud Backend

The point of sale is natively integrated into the backend system enabling endless aisle functionality, cross channel order management software and essential tools to support frictionless commerce for the consumer. Our clients can provide a singular experience for the customer regardless of the channel they are shopping on.

Real Time Availability | Seamless Experience

Retailers need to be able to view inventory across channels, with Teamwork Commerce we recognize the location of every SKU to drive a true endless aisle experience, products can be readily identified, allocated and shipped to a location or customer all directly from the point of sale platform.

The Partner Ecosystem | Best Of Breed

Teamwork Commerce leverages extensive partnerships across a range of technology solutions to drive effective operational efficiencies across channels. The goal of Teamwork is to great the best group of partners that enable an out of the box experience to drive engaging retail experiences everywhere.

Commerce Talks is a retail industry podcast, centered on the topic of empowering unified retail across verticals. This podcast is hosted by Teamwork Strategic Partnerships Manager Danny Di Nicolantonio.

Each week he welcomes a guest from Teamwork Commerce, our partner ecosystem or array of retail clients. These discussions are designed to explore these relationships, explain key elements of Teamwork Commerce, and educate retailers about the benefits that are accessible through Omnichannel retail.

Commerce Talks is available across all podcast platforms, as well as here on the blog section of the Teamwork Commerce Website. Listen to the podcast trailer below.