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Commerce Talks EP14: Jason Wilson

Feb 12, 2021 | Podcast

Commerce Talks EP14: Jason Wilson

Guest Bio

Jason Wilson | E-Commerce Business Analyst, Teamwork Commerce

The Teamwork Commerce platform is built on a natively integrated framework, this strong foundation enables Teamwork Commerce to provide efficient omnichannel experiences to retailers across industries. With the strong cloud backend, retailers are able to connect a variety of legacy systems, tools and integrations to drive more engaging retail experiences through multiple channels.

Why is ecommerce growth important for retailers? Jason Wilson at Teamwork Commerce, joins us to discuss. Jason has been a part of the Teamwork family for one year. Jason has many years of retail, order management and distribution experience that allows him to work like a consultant by looking at a client’s business and identifying ways that ecommerce models could be leveraged to drive efficiency.

Overview

Ecommerce business is a rapidly accelerating aspect of the traditional retail model. In 2020, ecommerce growth averaged 16.2%, becoming mandatory for retailers. Delivering a unique and personalized customer experience (CX) is of vital importance for both B2B ecommerce and B2C ecommerce organizations. Those that adopt an ecommerce model with the best-in-class CX will boost loyalty and ensure long-term revenue growth. Brick and mortar stores will never go away completely, but with challenges like the COVID19 pandemic limiting foot traffic, retailers will need to sell though ecommerce platforms to stay competitive. Consumers are not traveling as much, are home more, and have more disposable income to spend on digital commerce. If a retailer is doing social media and online shopping, they should utilize ecommerce platforms as well, to redirect consumers to the point of purchase.

Teamwork Commerce has ecommerce integrations that allow store-centric retailers to use their Brick and mortar stores as mini-warehouses and ship from store, as well as “Buy Online Pickup in Store” (BOPIS). Teamwork Commerce works closely with ecommerce partners, such as Big Commerce, on platform integrations. APIs are critical when building the integration. In his role, Jason in in constant communication with the client, the developers, the Project Manager and Solution Architect to ensure that the platform functions efficiently and successfully.

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Teamwork + ShippyPro: The Brain Of Retail

Feb 10, 2021 | Blog, Partner

Teamwork + ShippyPro: The Brain Of Retail

The Teamwork ecosystem is the brain of omnichannel retail, creating a complete visibility into the omnichannel process and enabling connection across every point for customers and staff across channels and optimizing the purchasing experience for retailers everywhere. The goal of Teamwork Commerce is to build an expanding approach to the marketplace, leveraging existing legacy solutions and combining these tools with an innovative and complete overview of the retail landscape. The cloud functionality of the system enables efficiency with integrations and a unified approach to connecting with customers.

Our recent partnership with ShippyPro is critical to taking this mission to the next level. The ShippyPro tool takes a direct approach to overcoming this challenge, integrating with some of the most important fulfillment services across the globe. With 87% of consumers starting their shopping journey from a digital device (Salesforce) it is essential that retailers can effectively provide a clean, seamless and convenient experience for customers across channels.

Driving Streamlined Operations

Real-time availability across channels is a requirement to compete with large eCommerce retailers. Customers desire the ability to instantly purchase, or identify a channel for them to purchase at their convenience. Product visibility across channels allows retailers to fulfill a sale wherever the customer wants.

Research by customer experience experts Zendesk shows that 87% of customers believe that brands need to put more effort into providing a more seamless and consistent experience across all channels.

An effective order management system is critical to simplify this process, the unique combination with the ShippyPro tool allows retailers to take this a step further. Managing the fulfillment process with simplicity and complete visibility at every point. Keeping customers aware of their status and engaged in the purchase process.

A Simple Solution For A Complex Problem

Integration of tracking pricing technology, advanced API’s and a complete architecture that works around the TW system to evolve and drive brands forward in the industry across the globe. For Teamwork adding ShippyPro into the integration architecture enables increased flexibility for retailers enabling them to easily fulfill orders and have complete control over the delivery process.
Simplicity is critical on both sides of the purchase process. Data from DHL shows that retailers that provided a faster shipping service grew on average 1.6 times faster. With 62% of employees being brand champions for companies that have a simplistic approach to the marketplace. On the consumer side 61% of consumers are more likely to recommend a brand that has a simple approach.

Simplicity in the fulfillment, and purchase process is integral to the Teamwork solution. The TW & ShippyPro integration is representative of the Teamwork ecosystem as a whole, Omnichannel is a challenging ask, demanding complete synchronization into their approach to the marketplace.

Understanding The Customer

Retailers have to work harder to build relationships with customers across multiple channels. With such a wide range of visibility it is critical to have a comprehensive view of customer history and orders across channels. The Teamwork ecosystem is focused on designing a connected approach to the Omnichannel retail landscape. This connection goes more than skin deep. There has to be a significant connection between customer behavior, purchase history, order status and the retailers perspective. Cross channel fulfillment can’t be flaky, this leads to friction, and ultimately loss of customers within the purchase funnel.

Want to learn more? Watch the full ShippyPro & Teamwork Webinar:
https://www.youtube.com/watch?v=ceDdp-6ASRA&feature=youtu.be

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Commerce Talks EP13: Anthony Aguilar

Feb 9, 2021 | Podcast

Commerce Talks EP13: Anthony Aguilar

Guest Bio

Anthony Aguilar | Client Success Manager, Teamwork Commerce


The Teamwork Commerce platform is built on a natively integrated framework; this strong foundation enables Teamwork Commerce to provide efficient omnichannel functionality to retailers across many industries. With a strong cloud backend, retailers are able to connect a variety of legacy systems, tools and integrations to drive more engaging retail experiences.


What is the role of a Teamwork CSM? What are the advantages and benefits to the retailer of a dedicated CSM? Anthony Aguilar, CSM at Teamwork Commerce, joins us to discuss. Anthony has been part of the Teamwork family for 3 years. Anthony’s previous POS and retail experience enables him to really understand and help his clients and drive long term success for both companies.

Overview

The Client Success Manager at Teamwork Commerce is the primary point of contact for the retailer throughout the client life cycle, the client’s advocate and responsible for the client’s overall satisfaction. Clients need the CSM to truly understand their business and vision; therefore, actively listening and communication is key. The CSM collaborates internally with an Integration Specialist and Application Specialist and together they simplify the Teamwork process and communicate this efficiently to the client and help them focus on their needs. There is a true partnership and collaboration between the client and Teamwork. Everyone at Teamwork has the same goal and that is to make sure the client feels comfortable and satisfied and has a positive experience.


In order to help clients keep up with trends, the CSM shares partner solutions, such as a Klaviyo email marketing solution or a Global-e international shipping and e-commerce solution. These partnerships with great products can help a retailer streamline and optimize their operations and help with efficiency. Using Teamwork for automation and to manage a client’s inventory is critical for saving time and increasing workflow, as well as for peace of mind.

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Commerce Talks EP12: Clint Ridenour

Feb 3, 2021 | Podcast

Commerce Talks EP12: Clint Ridenour

Guest Bio

Clint Ridenour | Application Specialist, Teamwork Commerce

The Teamwork Commerce platform is built on a natively integrated framework; this strong foundation enables Teamwork Commerce to provide efficient omnichannel functionality to retailers across many industries. With a strong cloud backend, retailers are able to connect a variety of legacy systems, tools and integrations to drive more engaging retail experiences.

What are the current emerging technologies trends and challenges in the retail world? What is a “day in the life” of an Application Specialist? Clint Ridenour, Application Specialist at Teamwork Commerce, joins us to discuss. Clint has been part of the Teamwork family for over a year, and considered a resident expert on the Teamwork platform. Clint’s previous retail background enables him to really understand and help his clients and drive long term success for both companies.

Overview

A day in the life of an Application Specialist involves a lot of client-facing meetings, working on various work flows and processes within Teamwork (i.e. gift cards and loyalty programs), troubleshooting, brainstorming and thinking outside the box to improve customer experiences. Having a good customer relationship with our clients and partners is key and the number one priority at Teamwork. If issues arise, it is easier to communicate and solve problems together, with partner and client involved. Customization of the Teamwork platform is also key; this allows us to adapt and to provide customers a variety of solutions, in physical stores or online channels.

One important trend affecting retailers is clienteling, personally communicating with customers to build long-term relationships. Digital technologies and omnichannel customer experiences are also important, especially for online shopping and picking up in physical stores. Order routing to other physical channels and using a store as a mini-warehouse has helped retailers maximize their inventory. Teamwork features such as Order Fill Logic show the retailer which store is best for fulfillment, based on which store has the greatest quantity.

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Commerce Talks EP 11: Christopher Rossini – Avalara

Jan 26, 2021 | Podcast

Commerce Talks EP 11: Christopher Rossini – Avalara

Guest Bio

Christopher Rossini | Director of Sales, Avalara

 

The Teamwork Commerce platform is built on a natively integrated framework; this strong foundation enables Teamwork Commerce to provide efficient omnichannel functionality to retailers across many industries. With a strong cloud backend, retailers are able to connect a variety of legacy systems, tools and integrations to drive more engaging retail experiences.

One of our integration partners is Avalara, a tax compliance software-based, cloud-based app. Data is sent through an API and allows Avalara to evaluate what is on the order in real time and make the appropriate tax calculations. Avalara captures and houses all the data and can also help companies with filing and remitting sales tax returns.

Chris Rossini, Director of Sales at Avalara joins us to discuss tax related issues for retailers.

Overview

One important topic affecting retailers took place June 21, 2018. The US Supreme Court ruled in a 5-4 decision in South Dakota vs. Wayfair that states can require out-of-state sellers to collect and remit sales tax on sales to in-state consumers even if the seller has no physical presence in consumer’s state. The decision allows each state to define a sales threshold (dollar amount or number of transactions) which will trigger this collection requirement. Before Wayfair, businesses with no physical presence in a state were not considered to have sales tax “nexus” and no requirement to collect and remit tax on these sales.

Marketplace facilitator laws impose an obligation on the marketplace facilitator to collect and remit sales tax on behalf of marketplace sellers. These laws are significant because they shift the obligation to collect and remit sales tax from the seller to the platform that facilitates the sale (the marketplace facilitator).

International tax topics include tariffs, HS Code classifications, registration requirements and value added tax. Tax education is important for retailers. For additional free tax related resources, please go to www.avalara.com

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CONTACT US

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