World Series Champions, Washington Nationals, Elevate their Fan Experience

Jul 1, 2021 | Case Study

Before the start of the Washington Nationals 2019 season, their retail division implemented Teamwork Commerce POS in 90 days. With an integration to Fortress, Teamwork provides a solution that is unparalleled in the stadium space.

In mid-October, the Washington Nationals clinched their first pennant, setting the stage for D.C.’s first World Series in 86 years. How do the Nats serve up championship merchandise to a fanbase that hasn’t seen a World Series game since 1933? With Teamwork Commerce.

Immediately following the last out of the World Series, Teamwork Commerce, a cloud-based point-of-sale system easily handled the flood of fans who wanted the first chance a World Series championship merchandise.

Teamwork supports not just standard purchases from casual fans, but integrates with Fortress’s season-ticket-holder loyalty program. The program links with each fan’s account to provide special discounts, loyalty points and even on-the-spot specials and sales. This made it easy to deploy new championship merchandise for sale.

We had a very short timeline for implementation. Teamwork came in, they had a team on the ground within a week and really came through. After testing, everything was ready for a smooth Opening Day.”

– Mike Carney, Nationals VP of Business Strategy

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