Akira Upgrades Their Retail Experience

Jul 1, 2021Case Study

Chicago’s trendy women’s clothing store, Akira, started in 2002 by four visionaries. Offering brands such as Adidas, Champion, I.AM.GIA, and more, Akira has gone from one store and grown to 36+ stores throughout the United States and a website serving customers around the world.

While Akira is known for their clothing and inspiring fashionistas, it’s their customers that keep the trends coming. The best way to provide a customer with an unparalleled experience is through retail technology. Akira wanted to take their retail management system to the next level, so they chose Teamwork Commerce to handle their daily operations.

“We decided on Teamwork’s solution because it is a cloud-based, innovative system that is scalable and has custom reporting and dashboard analytics.”

– Eric Hsueh, Owner of AKIRA

Akira’s implementation of Teamwork was omnichannel focused. This implementation included an integration to Magento to run their eCommerce website. Through this eCommerce integration, Akira unlocked new capabilities for their business. They can now centrally manage web orders to support buy online, pick up in-store and ship [from] or return in-store, offering a new convenience to their shoppers.

Also included in the omnichannel approach, Akira can now house customer and inventory data across their website, stores, and warehouse. Customer data includes customer loyalty information, shopping history, gift cards, and more. In addition to these features, Akira has access to endless reports customized to their needs.

Akira is focused on ensuring that customers are styled by experts who know fashion. Now style doesn’t have to stop with their clothing. Akira’s creative employees utilize Apple’s iOS devices to perform their in-store duties enabling flexibilty and style at the point of sale.

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